Harrison and Brown Furniture Ltd takes the privacy of its customers very seriously and the security of your personal information is extremely important to us. We only collect information about you to help us fulfil the best possible service or to contact you with information we feel will be beneficial to you.
In general, we collect information from you when you interact with us. This may be to receive a quote, place an order, take out finance, take out a warranty, visit our website, enter a competition or contact us with a query or complaint. This covers all avenues of communication with us, by telephone, email, website, social media and in person.
We will collect the following information from you when you request a quote or place and order:
When you take out finance we will also collect:
*Previous address history
*Your date of birth
*Bank details or payment details
If you wish to take out Finance on your purchase we may also request additional personal data to check whether you are eligible for certain finance. This may include:
*Details of household income
*Information about any health or medical conditions you may have
If you take advantage of the Government legislation regarding not paying VAT on certain products, for example a lift & rise recliner chair, as a result of a qualifying disability we may also ask for:
*Medical certificates or proof of qualifying disability
If you enter one of our competitions we will collect the following:
*Your Contact details
*Any information that you disclose to us in your responses
How we use your personal data
We will use your personal data for the purposes outlined below:
*To fulfil our contractual agreement to provide you with our products and services
*Where requested by you, to provide a quote or purchase for any of our products or services
*To deliver products to you according to our contractual agreement
*To collect customer payments and manage finance agreements
*To contact you when products are in stock
*To comply with our legal obligations, and for the establishment, exercise or defence of legal claims
*To comply with our regulatory requirements, for example those under FCA, HMRC
*To meet our data protection obligations to verify your identity, before we provide you with information relating to your account.
*To resolve any disputes relating to your purchase with us
*For the detection and prevention of crime, including any investigations into potentially fraudulent activity.
*To respond to requests for information from the police and government bodies, to support in criminal investigations.
Where we have legitimate business interest
*To respond to customer enquiries and complaints
*To understand customer behaviour, so that we can provide you with products and services that are best suited to your requirements
*Subject to your marketing preferences, to provide you with information about products and services that we think you would benefit from, by post, telephone or by email
Where we have your consent
To provide you with information about products, services and offers we think you would benefit from in accordance with your marketing preferences
If you are an existing customer or where you have otherwise expressly consented, we will send you relevant information about products and services that we think you would benefit from. We will never sell your data to third parties for marketing purposes.
This information could be sent out to you via text, telephone, email or post. You can opt out at any time by emailing email@example.com
Sharing your personal data
Your data may be shared with third parties:
*Payment providers if you take out a finance with us
*Extended Warranty providers who in turn may need to pass your details over to a national service company in order to rectify or inspect your goods. This is the same for manufacturer warranty.
*Harrison and Brown may also contact a service agent and pass on your details to them to rectify your complaint
*Mail Out, we will intermittently share your data with our marketing company, when we mail out to you with services we feel are of a legitimate interest to you.
How we store your personal data
We only save your data on select computers with limited access to only staff that need to know, the computers are password protected and we will only keep your data as long as necessary to fulfil transactions, legal obligations and provide you with information that we believe will be of importance to you.
Who will it be shared with
As previously stated, we only share your data on a need to know basis. We will only share your information with our suppliers if you have a fault and they need to inspect/repair and intermittently we share your details with our marketing company when we mail out to you with a service we feel are of a legitimate interest.
*You have the right at any time to ask what personal data we hold on you.
*You have the right to ask us to update any incorrect or old data at any time
*You have the right to opt out.
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