Privacy Policy

What we use

At Harrison & Brown, your privacy matters to us. We are a family‑run business and we treat your personal information with the same care and respect we would expect ourselves. This notice explains what information we collect, why we collect it, and how we keep it safe.

1. The Information We Collect

We collect personal information when you:

• Request a quote
• Place an order
• Apply for finance
• Take out a warranty
• Enter a competition
• Contact us with a query or complaint
• Visit our website or interact with us on social media

Depending on what you need from us, this may include:

Basic contact details

• Name
• Address
• Email
• Telephone number

Finance applications

• Previous address history
• Date of birth
• Bank or payment details
• Household income
• Information relevant to eligibility checks

VAT exemption (where applicable)

• Proof of qualifying disability
• Medical certificates or supporting documents

Competitions

• Contact details
• Any information you provide in your entry

We only collect the information we genuinely need to provide our services.

2. How We Use Your Information

We use your personal data to:

• Provide quotes and process orders
• Deliver your furniture
• Arrange finance or warranties
• Contact you about stock updates or delivery information
• Resolve enquiries, complaints or service issues
• Meet our legal and regulatory obligations (e.g., FCA, HMRC)
• Prevent fraud and support investigations where required
• Understand customer needs and improve our services
• Send you relevant updates and offers (only according to your marketing preferences)

We will never sell your information to third parties.

3. Who We Share Your Information With

We only share your data when it is necessary to provide a service you have requested. This may include:

• Finance providers
• Warranty companies
• Manufacturers or service agents (for repairs or inspections)
• Our marketing company (for occasional mail‑outs we believe are of legitimate interest to you)

We only share the minimum information required and only with trusted partners.

4. How We Keep Your Data Safe

Your information is stored securely on password‑protected systems with access limited to staff who need it to carry out their role. We keep your data only for as long as necessary to fulfil orders, meet legal requirements, or provide services you have requested.

5. Your Rights

You have the right to:

• Ask what information we hold
• Request corrections
• Ask us to delete your information (where appropriate)
• Change your marketing preferences
• Raise a concern about how your data is used

To exercise any of these rights, email accounts@harrisonandbrown.co.uk.

6. Marketing Preferences

If you are an existing customer, or if you have given us permission, we may send you information about products or services we believe will be genuinely useful to you. This may be by text, email, telephone or post.

You can opt out at any time by contacting us.

7. Scam Awareness

We will never ask for bank details or personal financial information through social media. Competition winners will only be contacted through our official Harrison & Brown page.

8. Contact Us

If you have any questions about this privacy notice or how your data is handled, please contact: accounts@harrisonandbrown.co.uk